Return & Refund Policy
Last updated: 13-01-2026
Thank you for shopping with www.flashfindstreasure.co.uk . We comply fully with UK consumer law. Please read this policy carefully before making a purchase.
Your Right to Cancel (Change of Mind):
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your items, without giving any reason.
-
The cancellation period expires 14 days from the day you receive the goods
-
To exercise your right to cancel, you must inform us in writing (email is acceptable)
Returns Eligibility:
To be eligible for a return:
-
Items must be unused, unworn, and in their original packaging
-
Items must be returned within 14 days of cancellation notification
-
Proof of purchase is required
Non-Returnable Items:
The following items are not eligible for return:
-
Personalised or custom-made products
-
Digital downloads or online services
-
Gift cards
-
Sealed goods that are not suitable for return due to health or hygiene reasons if unsealed
-
Sale or clearance items (where clearly stated)
Refunds:
-
Once we receive and inspect your return, we will notify you of the refund approval
-
Approved refunds will be issued to your original payment method
-
Refunds are processed within 14 days of receiving the returned goods
-
We will refund:
-
The full price of the item(s)
-
The cost of standard delivery (if applicable)
-
Note: Express or premium delivery costs are non-refundable unless the item is faulty or incorrect.
Return Shipping Costs:
-
Customers are responsible for return shipping costs for change-of-mind returns
-
We recommend using a tracked service, as we cannot be responsible for lost returns
-
If the item is faulty or incorrect, we will cover return shipping costs
Faulty, Damaged, or Incorrect Items:
Under the Consumer Rights Act 2015, you are entitled to a full refund, repair, or replacement if goods are faulty.
-
Please notify us within 30 days of delivery
-
Provide photos and your order number
-
We will cover all associated return costs for faulty or incorrect items
Exchanges:
We do not offer direct exchanges.
If you would like a different item, please return your order for a refund and place a new order.
How to Start a Return:
-
Email us at flashfindstreasurenk@gmail.com
-
Include your order number and reason for return
-
We will provide return instructions
Returns sent without prior approval may not be accepted.
Policy Updates:
We reserve the right to update this policy at any time. Changes will be posted on this page.
Contact Information:
Helpline:+447347015626
Email: flashfindstreasurenk@gmail.com
Website: www.flashfindstreasure.co.uk
Address:
Privacy Policy
Last updated: 13-02-2026
This Privacy Policy describes how (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.flashfindstreasure.co.uk (the “Site”).
1. Personal Information We Collect
Information You Provide to Us
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:
-
Your name
-
Billing and shipping address
-
Email address
-
Phone number
-
Payment information (processed securely by third-party payment providers)
-
Order history
-
Communications with customer support
Information Collected Automatically
When you visit the Site, we automatically collect certain information about your device, including:
-
IP address
-
Web browser type
-
Time zone
-
Pages viewed and interactions
-
Referring website or search terms
-
Cookies and similar tracking technologies
This information is collected using Shopify analytics tools and may include Google Analytics.
2. How We Use Your Personal Information
We use the personal information we collect to:
-
Process and fulfil your orders
-
Provide customer support
-
Communicate with you about your order
-
Improve and optimise our Site
-
Detect potential fraud or security risks
-
Comply with legal and regulatory obligations
-
Provide marketing and advertising (with your consent where required)
3. Shopify
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases, and applications. Shopify processes personal information in accordance with its Privacy Policy and applicable data protection laws.
4. Sharing Your Personal Information
We share your personal information only with trusted third parties to help us operate our business, including:
-
Shopify
-
Payment processors
-
Shipping and fulfilment providers
-
Analytics and marketing partners (such as Google)
-
Legal or regulatory authorities when required by law
All third parties are required to safeguard your personal data and comply with applicable data protection laws.
5. Advertising & Analytics
We may use third-party advertising and analytics services, such as Google Analytics, to help us understand how customers use the Site and to deliver relevant advertising.
These services may collect information such as your IP address, device information, and browsing behaviour in accordance with their own privacy policies.
6. Cookies
We use cookies and similar technologies to:
-
Enable essential site functionality
-
Analyse traffic and performance
-
Support marketing and advertising
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.
7. Legal Basis for Processing (UK GDPR)
We process your personal data under the following legal bases:
-
Contractual necessity – to fulfil orders
-
Legal obligation – accounting and tax requirements
-
Legitimate interests – fraud prevention and site improvement
-
Consent – for marketing communications and non-essential cookies
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law.
9. Your Rights (UK GDPR)
If you are a UK resident, you have the right to:
-
Access your personal data
-
Request correction of inaccurate data
-
Request deletion of your data
-
Object to or restrict processing
-
Withdraw consent at any time
-
Request data portability
-
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us using the details below.
10. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
11. Changes
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.
12. Contact Us
For more information about our privacy practices, or if you have questions or concerns, please contact us:
Email: flashfindstreasurenk@gmail.com
Website: www,flashfindstreasure.co.uk
Helpline: +447 512440660